ComTech Systems Inc FAQ’s

ComTech Answers Your Frequently Asked Questions

If you have questions about Managed IT Services, don’t worry, you’re not alone. Here are some questions we get asked often along with their answers..

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What are Managed IT Services?

Managed IT Services let you outsource specific IT operations to a specialized service provider, commonly known as a Managed Service Provider or an MSP.  Managed IT Service specifics vary from vendor to vendor, however the primary responsibility is network monitoring, management and problem resolution for your network and IT systems.

Why are Managed IT Services important?

All companies of all sizes in all industries have growing technology needs.  In order to support an increasingly complex IT environment, it is important to partner with a company that employs experts to help you stay up and running, protected and profitable.

How can Managed IT Services help my company?

Managed IT services help businesses prevent costly downtime by proactively monitoring your network for issues and remediating them. Since your network is remotely monitored, your risk of viruess, breaches and downtime decreases. The flat fee can also help you save hundreds or even thousands compared to the high cost of break-fix IT services.

What happens if we need extra tech help?

If an issue arises, help desk support is there for your during normal business hours and can keep your employees more productive since they’ll be back up and running in a flash.

Normal Business Hours: M-F 8-5

Contact: service@comtech.pro or 301-670-1900 option1

What if there is an after hours or weekend emergency?

For emergency repairs, call 301-670-1900. You will be asked to leave a message with your callback number. Our on-call technician will contact you back shortly.

Response time is within 2 hours.

Have a question that’s not listed?
Contact us and we’ll be happy to get you an answer.

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