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Current Technology Assurance Program (C-TAP)

Investment in telecommunications hardware is a large investment for any business. C-TAP enables you to utilize current technology without large upfront costs, upgrading to new technology for the same low monthly payments, ensuring complete protection for your communications infrastructure. With C-TAP, ComTech Systems truly partners with our customers to assure that the technology provided today can be renewed, refreshed or replaced as required, ensuring that you always have the latest innovative technology to serve your business as it emerges.  C-TAP provides a new industry standard for consultation, education and special services to let the technology make a difference in your business. The C-TAP program offers:

  • Remote programming changes during normal business hours
  • Priority dispatch on all service calls
  • ‘Software only’ upgrades
  • Priority scheduling for adds, moves, and changes
  • Backup and archiving of system databases where applicable
  • Periodic replacement of handset and station cords
  • Waiver of labor charges when equipment is added or replaced
  • Waiver of labor charges with software upgrades
  • Annual preventative maintenance visit
  • Unlimited training
  • No charge for “no trouble found” service calls
  • Preferred service and replacement of defective equipment as per factory recommendations
  • Service provider bill reconciliation
  • Annual analysis of connectivity charges
  • Remote support service calls via telephone or email
  • Priority queue to the “Partnership Operations Center”
  • User guides upon request
  • Quarterly technology webinars on emerging business applications.

In addition to all of the above, ComTech Systems offers attractive leasing terms on all its equipment, from all manufacturers. What’s more, the low C-TAP monthly payments are considered an operational expense as opposed to a capital investment. CFO’s out there know this will immediately reduce your company’s tax burden. Contact us today to find out more.